Can I cancel/change my order?
It is fine to cancel/change your order as long as your order has not been shipped. We have fast dispatches and therefore it is important to be quick with your change/cancellation. Contact email@example.com to cancel/change your order.
How do I make a return?
1) Click on " Return " at the bottom
2) Read the above terms of purchase carefully
3) " Click here to register your return "
4) Select the product you want to return
5) Pay the return fee
6) Download the waybill that is generated
7) Print the waybill
8) Wrap the product with any kraft paper and bubble wrap to ensure that the products are not damaged during delivery
9) Stick the delivery note on the package and leave the package at the nearest post office
Note! You should return the products to us no later than 14 days after the cancellation notice and report a return to firstname.lastname@example.org no later than 14 days. You are responsible for return shipping, delivery and condition of the products upon return, the products should therefore be sent well packaged and in their original packaging.
One or more products are missing from my package, what do I do?
Send us a message about which product(s) were missing from the package to email@example.com. Bring your order number and we'll help you from there.
I have received my products but I want to make an exchange
Read "How do I make a return?" and place a new order on our website for the product(s) you wish to replace. If the total is less than 499, you will be charged a new shipment.
I have received a broken product
Send us a short description of the damage and 3-5 photos showing the damage. Include the order number in the message.
I can't apply my discount code
Discount codes cannot be combined with discounted products or power tools. If you still have problems applying the discount code, please contact firstname.lastname@example.org and we will help you from there.
I have not received my discount code
Get in touch at email@example.com and we will help you from there.
How long is the delivery time?
The delivery time is normally 3-5 working days.
How do I track my package?
After your order has been shipped from the warehouse, you will receive a separate email with a tracking number. Paste the tracking ID into track.postnord.com .
You will also receive SMS notifications about the status of your delivery from PostNord. You will also receive an email when there are 5 days left to collect your package from the post office/parcel box.
I have not collected my parcel from the postman
If you, as a customer, would not pick up your order from the postal agent, we will charge a fee of SEK 250 including VAT. This is to cover shipping and administration costs. Email firstname.lastname@example.org and we will help you from there.
I have not received an SMS notification regarding my delivery
It is important that you enter the correct mobile number to receive SMS notifications. Check if you have entered an incorrect mobile number. If you have written the wrong mobile number, contact us at email@example.com and we will help you from there. Otherwise, there is a risk that you will miss your package and then it will be returned. See what applies to "I have not collected my parcel from the postman".
I cannot extend the length of stay or change information
Unfortunately, it is not possible to extend the length of stay when collecting packages via Paketbox. It is only possible to change information or extend the length of stay via staffed postal agents.
If you as a customer pick up a package from the postman and discover that it is damaged, you must report the damage with pictures to us immediately. We need to receive the report immediately after you have collected the package from the postman so that we can resolve the matter in the smoothest way and to be able to claim the delivery.