Terms of purchase
When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. If there is an error in the order confirmation, you must immediately contact us via e-mail to info@bombola.se. The total price including any discounts, VAT and other fees is displayed in the checkout.
Delivery
Our normal delivery times are 1-5 working days. ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest. Keep in mind that during holidays such as Christmas or major campaigns, there may be delays.
If delays in delivery should occur (without us notifying you of a longer delivery time), you must contact us at the e-mail address: info@bombola.se.
Free shipping on total sums over 499, otherwise SEK 49 shipping fee applies.
As soon as your shipment is sent out from our warehouse, you will receive a separate email where you can track your delivery. If you do not find the email from us, it is important that you check your junk mail.
Prices
All prices in the store are stated in SEK and all prices include 25% VAT. We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.
Payment
Payment is made via the following options:
- 14 day invoice (Klarna)
- Payment via bank account (Klarna)
- Pay at the end of the month (Klarna)
- MasterCard
- Show
- shopPay
- Google Pay
- ApplePay
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of cancellation that applies from the time you have received a product that you have ordered.
- When exercising your right of withdrawal:
You must create a return with us no later than 14 days after you collect your products. In your return, you must state which enter the order number and email address to be able to create your return and which goods the return applies to. You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You are responsible for return shipping of SEK 149, delivery and condition of the products upon return, the products should therefore be sent well packaged and in the original packaging and ensure that the package reaches us. From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.
When we receive your return package, we will inspect the package and the products carefully. If it meets the return conditions, we will refund you according to the payment method you used.
When returning, we charge a return shipping fee of SEK 149.
- The right of withdrawal does not apply if:
The right of withdrawal begins on the day you received or picked up the goods. We reserve the right to refuse a return if it is requested after 14 days from when you collected or received the goods. You must collect the goods from the postal agent for the right of withdrawal to apply.
If you send your products back after the 14-day cancellation period has expired, we will send your products back and invoice you for a cost of SEK 250, which covers shipping costs and administrative work.
According to the Consumer Purchase Act, it is not possible to return/claim an item due to dissatisfaction. We have no satisfaction guarantee.
For more information about the statutory right of withdrawal, see here ( https://www.konsumentverket.se/for-foretag/konsumentratt-for-foretagare/om-kunden-angrar-sitt-kop/ ).
Conditions for unclaimed packages
The shipment is with the postal agent for 7 days before it is returned to us. If you as a customer do not pick up your order from the post office, we will charge a fee of SEK 250 including VAT when we receive the package. The fee is deducted from the existing order amount. If the order amount is under 250 SEK, no refund will be made.
These fees cover shipping and handling costs. If you still want the products, please place a new order at bombola.se.
Refund
In the case of refunds, it can take between 3-10 working days (from the refund date) before the money appears in your account.
Customer received wrong product/products
If the customer has received the wrong product(s), the customer must first return these before we send the correct products. We cover the shipping cost. Pack and return the faulty product(s) to a postal agent within 14 days from the day you contacted us about the fault. Please note that it is important that you comply with this deadline in order for us to handle your complaint effectively.
Customer is missing one or more products in the package
The customer must notify us and take a picture/pictures of the package and send the picture/pictures to info@bombola.se.
Transport damage
If you as a customer pick up a package from the postman and discover that it is damaged, you must report the damage with pictures to us immediately. We need to receive the report immediately after you have collected the package from the postman so that we can resolve the matter in the smoothest way and to be able to claim the delivery.
Own responsibility applies when choosing Paketbox due to the risk of frost damage
As a customer, it is important that you are aware that you take full responsibility for your package when you choose delivery to Paketbox. The parcel boxes are outdoors and during cold periods there is a risk that products, particularly sensitive to cold, may be damaged by low temperatures. If the products freeze and are damaged as a result, we unfortunately cannot be held responsible. We recommend that you collect your package quickly or consider or at a staffed post office during the winter.
PostNord Parcel box
Unfortunately, it is not possible to extend the stay or change information when collecting packages via Paketbox. It is only possible to extend the length of stay and change information via staffed postal agents.
Please note that if you choose delivery to a parcel box, we cannot guarantee that your parcel will end up there. The parcel boxes may become full, in which case your parcel will instead be delivered to a staffed representative. We cannot take responsibility for where your parcel is finally delivered to a parcel box, you must accept that the delivery may take place to a staffed agent if the parcel box is full.
If the customer does not pick up the package, it will be the same process as the Terms for unpicked packages .
Complaint
We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
You must always contact us for approval before returning a defective item. The complaint must be sent immediately after the defect has been discovered, no later than 2 months after the purchase.
How do you proceed with a complaint?
Any errors and defects must always be reported to info@bombola.se, where you state your name, address, e-mail address, order number and a description of the error.
If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the event of an unapproved complaint, the customer is responsible for the shipping charges that arise. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
Product information
We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reproduce the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as correctly as possible. The images on bombola.se are not always updated after the latest changes. We do our best to keep all product images up to date.
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, billing and delivery address. If there is an error in the order confirmation, you must immediately contact us via e-mail to info@bombola.se. The checkout shows the total price including any discounts, VAT and other fees.
Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.
Dispute and choice of law
In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, complaints can be submitted online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.