Joico Defy Damage Protective Masque 150 ml

Joico Defy Damage Protective Masque 150 ml - BOMBOLA

Joico Defy Damage Protective Masque 150 ml

Regular price 399 kr
/
Tax included. Shipping calculated at checkout.
  • Low stock - 3 items left
  • Inventory on the way
  • Delivery 1-5 working days
  • Free shipping over SEK 499
  • 14 days open purchase in case of unopened packaging
  • We reuse cartons during shipping

DEFY DAMAGE PROTECTIVE MASQUE
hair bond building and color protecting

Luxurious and creamy intensive treatment that restores the hair's strength and moisture balance. Prevents and protects the hair against all types of daily wear and damage and leaves the hair incredibly soft, silky and shiny.

• Rebuilds damaged hair bonds
• Restores the hair in depth without weighing it down

Use:
Apply to damp hair. Leave on for up to 5 minutes (Depending on hair type). Rinse thoroughly.

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Ordering

When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. If there is an error in the order confirmation, you must immediately contact us via e-mail to info@bombola.se. The total price including any discounts, VAT and other fees is displayed in the checkout.

Delivery
Our normal delivery times are 1-5 working days. ATTENTION! Orders placed on weekends are sent on the following Monday at the earliest. Keep in mind that during holidays such as Christmas or major campaigns, there may be delays.

If delays in delivery should occur (without us notifying you of a longer delivery time) you must contact us at the e-mail address: info@bombola.se.

Free shipping on a total amount over 499, otherwise a SEK 49 shipping fee applies.

As soon as your shipment is sent out from our warehouse, you will receive a separate email where you can track your delivery. If you do not find the email from us, it is important that you check your junk mail.

Prices
All prices in the store are stated in SEK and all prices include 25% VAT. We reserve the right to price changes caused by price changes from the supplier, misprints in the price list and inaccuracies in prices due to incorrect information and reserve the right to adjust the price.

Payment
Payment is made via the following options:

  • 14 day invoice (Klarna)
  • Payment via bank account (Klarna)
  • Pay at the end of the month (Klarna)
  • MasterCard
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  • shopPay
  • Google Pay
  • ApplePay

    Right of withdrawal
    When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.

    • When exercising your right of withdrawal:
      You must create a return with us no later than 14 days after you collect your products. In your return, you must state which enter the order number and email address to be able to create your return and which goods the return applies to. You should return the products to us immediately and at the latest within the statutory 14 days after the cancellation notice. You are responsible for return shipping of SEK 149, delivery and condition of the products upon return, the products should therefore be sent well packaged and in the original packaging and ensure that the package reaches us. From the refund amount, we reserve the right to deduct an amount corresponding to the reduction in value compared to the original value of the product in the case of a used or damaged product.

      In case of right of withdrawal, we charge a return shipping fee of SEK 149.

      Shipping is not refundable.

    • The right of withdrawal does not apply if:
      The right of withdrawal begins on the day you received or picked up the goods. We reserve the right to refuse a return after 14 days after you collect the goods or receive the goods. You must collect the goods from the postal agent for the right of withdrawal to apply.
      Products that have been sealed (sealed) for health or hygiene reasons and where the seal (sealing) has been broken by you.

    Note! According to the Consumer Purchase Act, it is not possible to return/claim an item due to dissatisfaction. We have no satisfaction guarantee.

    For more information about the statutory right of withdrawal, see here ( https://www.konsumentverket.se/for-foretag/konsumentratt-for-foretagare/om-kunden-angrar-sitt-kop/ ).

    • Return address:
      Bombola AB
      Marknadgatan 1
      754 60, Uppsala

      ATTENTION! Bring the order no. in the return.

    Conditions for unclaimed packages
    The shipment is with the postal agent for 7 days before it is returned to us. If you, as a customer, would not pick up your order from the postal agent, we will charge a fee of SEK 250 including VAT. This is to cover shipping and administration costs. Mail info@bombola.se and we will help you from there.

    Refund
    In the case of refunds, it can take between 3-10 working days (from the refund date) before the money appears in your account.

    Customer received wrong product/products
    If the customer received the wrong product(s), we reserve the right to have the customer send the product back, but we are responsible for the shipping costs.

    Customer is missing one or more products in the package
    The customer must notify us and take a picture/pictures of the package and send the picture/pictures to info@bombola.se.

    PostNord Parcel box
    Unfortunately, it is not possible to extend the length of stay or change information when picking up packages via Paketbox. It is only possible to extend the length of stay and change information via staffed postal agents.

    If the customer does not collect the package, it will be the same process as " Conditions for packages not collected ".

    Complaint
    We inspect all products before they are sent to you. Should the product still be damaged or wrongly shipped when it arrives, we undertake, in accordance with current consumer protection legislation, to rectify the error free of charge.
    You must always contact us for approval before returning a defective item.
    The complaint must be sent immediately after the defect has been discovered.

    How do you proceed with a complaint?
    Any errors and defects must always be reported to info@bombola.se, where you state your name, address, e-mail address, order number and a description of the error.
    If we are unable to remedy the defect or supply a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping in the event of approved complaints.
    We reserve the right to refuse a complaint if it turns out that the product is not faulty in accordance with current consumer protection legislation. In the case of complaints, we follow guidelines from the General Complaints Board, see arn.se.

    Limitation of liability
    We take no responsibility for indirect damages that may occur due to the product.
    We accept no responsibility for delays/errors as a result of circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor conflict, fire, war, authority decision, reduced or non-existent delivery from the supplier.
    Furthermore, no responsibility is taken for any changes to products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

    Product information
    We reserve the right for any typographical errors on this website and final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality and resolution. We always try our best to expose the products as accurately as possible.

    When you have completed your order, an order confirmation will be sent to your email address. In the confirmation you will find all information about products, price, billing and delivery address. If there is an error in the order confirmation, you must immediately contact us via e-mail to info@bombola.se. The total price including any discounts, VAT and other fees is displayed in the checkout.

    Changes to the General Terms and Conditions
    We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be posted online on the website. The amended terms and conditions are considered accepted in connection with orders or visits to the website.

    Dispute and choice of law
    In the event that a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can contact the Allmänna Reklamationsnämnden, see arn.se. For residents in an EU country other than Sweden, you can submit a complaint online via the European Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr
    In the event of a dispute, we follow the decision of ARN or the corresponding dispute resolution body.
    Disputes regarding the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.

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